Shipping & Returns

Shipping Information

For all orders up to £100 there will be a charge of £5.00 for delivery. All orders over £100 qualify for free delivery.

We shall endeavour to dispatch all orders placed before 2pm Mon-Fri (excluding national and bank holidays) the same day, provided all of the items comprising the order are in stock. We shall endeavour to ship all orders placed after 2pm or on weekends or national and bank holidays the following working day, provided all of the items comprising the order are in stock.

If any of the items in your order are not in stock, your order will be dispatched as soon as every item is available. This should be within no more than 7 working days in most cases, but please allow up to 28 days for dispatch of orders compising items not in stock when the order is placed.

All other items will be sent by Royal Mail 1st Class signed for and will, in most cases, be delivered within 1-3 working days.

In both cases, delays outside of our control can sometimes occur, so please allow up to 7 working days for delivery.

You will be contacted if there are any anticipated delays.

www.risleysaddlery.co.uk values your security. To safeguard this, a signature is required to acknowledge receipt of the goods. If you know that there will be no one available at home to sign for your delivery, please specify an alternative delivery address e.g. work address or with a neighbour.

If no one is available to sign for the goods at the delivery address, our carrier will leave a card with details of what you need to do.

We regret that delays can sometimes occur which are outside our control. If you have any further concerns please contact www.risleysaddlery.co.uk or e-mail us at info@risleysaddlery.co.uk

 

Returns Policy

Returning An Item You Are Not Delighted With

*This does not apply to any Goods marked ‘SPECIAL ORDER'*

 If you wish to return goods that you are not delighted with for a refund, please notify us within 48 hours of receipt of goods, by email at info@risleysaddlery.co.uk or by telephone on 0115 9392516. Then return your product (enclosing a note with your details and the reason why you are returning the item) in its original condition and packaging to the following address:

Risley Saddlery
Derby Road
Risley
Derbyshire
DE72 3SY

Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage.

Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item less delivery costs, providing the goods are returned in perfect condition. Goods must be returned within 7 days of receipt.

Returning A Faulty Item

If an item is faulty, please return your product (enclosing a note with your details and details of the fault) in its original condition and packaging to the following address:

Risley Saddlery
Derby Road
Risley
Derbyshire
DE72 3SY

If the item is genuinely faulty we will refund any return postage costs, however, the parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them by registered post and retain proof of postage.

If you have any further concerns please contact www.risleysaddlery.co.uk or e-mail us at info@risleysaddlery.co.uk

Please Contact Us if you have any further queries.